Portal Help

How to Use the Portal

You can use the portal to:
  • Search for information on various topics.
  • Raise a query (case) with departments who are on the portal
  • Monitor cases raised by you with departments

How to Search for Information

You can search for information/articles by:
  • Clicking on Frequently Asked Questions (FAQs) section
  • Type in keyword using search option






You can search by a keyword or select the relevant department you wish to search for information from.

Example – search for ‘pension’




Any articles relating to ‘pension’ is presented
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Cannot find what you are looking for?
  • Try a different keyword
  • Send a query to the relevant department (see How to Log a Query)

How to Log a Query (Create a Case)

In order to create a case (log a query with a relevant department), you must be registered on the Portal. Sign into the portal using the Username and Password you created during registration.
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Your profile will appear.
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To send a query, click on ‘My Support’
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This is where you will see a complete record of all cases (queries) you have logged to date, and if they are active or resolved.
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To create a new case (log a new query) click on ‘New Case’.
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Complete the form. You can add an attachment if necessary. Click ‘Submit’
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Your query has now been sent to the department you selected and you have a reference number.
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You will also receive an email confirming that you have submitted a query


Forgotten Password

If you have forgotten your password, and need it to log into the portal, go to  ‘Sign In’.
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Enter your name and click on ‘Forgotten Password’
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You will be asked to enter your email address and click ‘Send’




An email will be sent to you to reset your password.
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Change Your Password

Once signed in, go to your profile page - you can change your password here if you wish.
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