How to Use the Portal

You can use the portal to:
  • Search for information on various topics.
  • Raise a query (case) with departments who are on the portal
  • Monitor cases raised by you with departments

How to Search for Information

You can search for information/articles by:
  • Clicking on Frequently Asked Questions (FAQs) section
  • Type in keyword using search option

You can search by a keyword or select the relevant department you wish to search for information from.

Example – search for ‘pension

Any articles relating to ‘pension’ is presented

Cannot find what you are looking for?
  • Try a different keyword
  • Send a query to the relevant department (see How to Log a Query)

How to Log a Query (Create a Case)

In order to create a case (log a query with a relevant department), you must be registered on the Portal. Sign into the portal using the Username and Password you created during registration.

Your profile will appear.

To send a query, click on ‘My Support’

This is where you will see a complete record of all cases (queries) you have logged to date, and if they are active or resolved.

To create a new case (log a new query) click on ‘New Case’.

Complete the form. You can add an attachment if necessary. Click ‘Submit’

Your query has now been sent to the department you selected and you have a reference number.

You will also receive an email confirming that you have submitted a query

Forgotten Password

If you have forgotten your password, and need it to log into the portal, go to  ‘Sign In’.

Enter your name and click on ‘Forgotten Password’

You will be asked to enter your email address and click ‘Send’

An email will be sent to you to reset your password.

Change Your Password

Once signed in, go to your profile page - you can change your password here if you wish.